Email Notifications

SMP shall be required to send email notifications to the users at various events and stages of user on-boarding and transaction cycle. The events when an email notification should be sent along with the content requirement are as follows. The content of the emails is as prescribed in Annexure D:

Event Name	Event Details	Content Requirements
sender_suspended	A customer was suspended	Customer’s account was suspended If applicable, next steps that Customer should take to resolve issue SMP’s customer support contact info
transaction_created	A transfer was initiated	Transaction reference number link to redirect the customer to their profile to view the transaction from their dashboard SMP’s customer support contact info FI Partners’ logo and Disclaimer note State Disclaimer
transaction_failed	Transaction failed to clear successfully. Usually this is a result of an ACH failure (insufficient funds, etc.)	Transaction reference no link which can direct the user to their profile to view the transaction from their dashboard including the transaction receipt SMP’s customer support contact info FI Partners’ logo and Disclaimer note State Disclaimer
transaction_canceled	A pending transfer has been canceled, and will not process further	Transaction reference number link which can direct the user to their profile to view the transaction from their dashboard SMP’s customer support contact info FI Partners’ logo and Disclaimer note State Disclaimer
transaction_delivered	Funds have been delivered to the recipient	Transaction reference number link which can direct the user to their profile to view the transaction from their dashboardSMP’s customer support contact info FI Partners’ logo and Disclaimer note State Disclaimer
Transaction on hold	Transaction created is on hold due to various reasons like Geoip fail, Moderate risk score or incomplete KYC	Transaction reference number link which can direct the user to their profile to view the transaction from their dashboardSMP’s customer support contact info FI Partners’ logo and Disclaimer note State Disclaimer
Transaction Delivery on hold	The payout of the transaction is on hold.	Transaction reference number link which can direct the user to their profile to view the transaction from their dashboard SMP’s customer support contact info FI Partners’ logo and Disclaimer note State Disclaimer
Transaction Delivery Failed	The payout for a transaction failed delivery	Transaction reference number link which can direct the user to their profile to view the transaction from their dashboard SMP’s customer support contact info FI Partners’ logo and Disclaimer note State Disclaimer
tier_approved	A tier upgrade request was approved	Tier upgrade request was approved SMP’s customer support contact info
tier disapproved	A tier upgrade request was disapproved	Tier upgrade request was disapproved SMP’s customer support contact info
review_pending	A user is placed under KYC manual review	The KYC information provided by the user is under verification
document_requested	Additional document has been requested from the user for the purpose of verification	The user should be requested to provide the document The user should be provided the ways in which the document can be provided, viz. through the user dashboard or via SMP
retry_requested	A user is required to re-check the information provided for verification and update information as necessary for verification	The user is required to re-verify information provided by the user during verification and update any information as necessary The user should be provided the ways in which the information can be updated