inyoguide
  • Welcome to the Inyo Platform Guide
  • Inyo guide
    • Onboarding Checklist
      • Discovery call
      • Mutual NDA
      • Projections
      • Solutioning session
      • Enhanced Due Diligence
      • Agent agreement
      • SDK vs API
      • Integration
  • Process level document
    • Background
    • Platform Process Flow
    • User Registration
    • Know Your Customer (KYC) Verification
    • Payment Method
    • Recipient Addition
    • Transaction Processing
    • Returns and Chargebacks
    • Refunds
    • Transaction Payout
    • Error Resolution/Process Handling
    • Support Details
    • Service Update
    • Disclaimer
    • Guidelines for User Account Data deletion
    • Annexure I: First Level Solutions
    • Annexure II: KYC Notes and Action Required
    • Change Log
  • SDK Integration Guide
    • Definition
    • Overview
    • Terms of Service and Privacy Policy
    • Logos and Disclaimers
    • State Disclaimers
    • Signup with Facebook or Google
    • Limit on Debit Card Transaction
    • Contact Us Page
    • Limit on Wallet payout
    • Email Verification
    • Mobile Number Verification
    • Device Information
    • Email Notifications
    • Invoice
    • User Know-Your-Customer (KYC)
    • Guidelines for User Account Data deletion
    • Transaction Requirements
    • Recommendations to avoid chargebacks
  • Frequently asked questions
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  1. Process level document

Annexure II: KYC Notes and Action Required

S.No
KYC Notes
Action Required
Remarks

1

No public record found

Retry Requested>>Submit full SSN and contact Inyo for Enhanced Due Diligence

User will require to submit full SSN once they login to the system

2

Input Address is a PO Box and YOB Does Not Match

Retry Requested>> None and contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

3

Input Address is a PO Box and YOB Does Not Match, Within 1 Year Tolerance

Retry Requested>> None and contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

4

Input Address is a PO Box and State Does Not Match

Retry Requested>> None and contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

5

Address Does Not Match and YOB Does Not Match, Within 1 Year Tolerance

Retry Requested>> None and collect ID manually to reduce the steps to verify the DOB as well

The user can edit the KYC details entered in the system and the SMP can upload the ID received from user profile from Inyo Dashboard

6

Address Does Not Match and DOB/YOB Not Available

Retry Requested>> None and collect ID manually to reduce the steps to verify the DOB as well

The user can edit the KYC details entered in the system and the SMP can upload the ID received from user profile from Inyo Dashboard

7

Street Number Does Not Match and DOB/YOB Not Available

Retry Requested>> None and collect ID manually to reduce the steps to verify the DOB as well

The user can edit the KYC details entered in the system and the SMP can upload the ID received from user profile from Inyo Dashboard

8

Street Name Does Not Match and DOB/YOB Not Available

Retry Requested>> None and collect ID manually to reduce the steps to verify the DOB as well

The user can edit the KYC details entered in the system and the SMP can upload the ID received from user profile from Inyo Dashboard

9

ZIP Code Does Not Match and DOB/YOB Not Available

Retry Requested>> None and collect ID manually to reduce the steps to verify the DOB as well

The user can edit the KYC details entered in the system and the SMP can upload the ID received from user profile from Inyo Dashboard

10

State Does Not Match and DOB/YOB Not Available

Retry Requested>> None and collect ID manually to reduce the steps to verify the DOB as well

The user can edit the KYC details entered in the system and the SMP can upload the ID received from user profile from Inyo Dashboard

11

Last Name Does Not Match and DOB/YOB Not Available

Retry Requested>> None and collect ID manually to reduce the steps to verify the DOB as well

The user can edit the KYC details entered in the system and the SMP can upload the ID received from user profile from Inyo Dashboard

12

ZIP Code Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

13

Input Address is a PO Box

Retry Requested>> None

The user can edit the KYC details entered in the system

14

Located Address is a PO Box

Retry Requested>> None

The user can edit the KYC details entered in the system

15

SSN Does Not Match, Within Tolerance

Retry Requested>> None

The user can edit the KYC details entered in the system

16

YOB Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

17

MOB Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

18

YOB Does Not Match, Within 1 Year Tolerance

Retry Requested>> None

The user can edit the KYC details entered in the system

19

Address Does Not Match and SSN Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

20

Address Does Not Match and SSN Does Not Match, Within Tolerance

Retry Requested>> None

The user can edit the KYC details entered in the system

21

Address Does Not Match and SSN Not Available

Retry Requested>> None

The user can edit the KYC details entered in the system

22

Address Does Not Match and YOB Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

23

Address Does Not Match and Located Warm Address

Retry Requested>> None

The user can edit the KYC details entered in the system

24

Address Does Not Match and ZIP Code Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

25

Address Does Not Match and Input Address is a PO Box

Retry Requested>> None

The user can edit the KYC details entered in the system

26

Street Number Does Not Match and SSN Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

27

Street Number Does Not Match and SSN Does Not Match, Within Tolerance

Retry Requested>> None

The user can edit the KYC details entered in the system

28

Street Number Does Not Match and SSN Not Available

Retry Requested>> None

The user can edit the KYC details entered in the system

29

Street Number Does Not Match and YOB Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

30

Street Number Does Not Match and YOB Does Not Match, Within 1 Year Tolerance

Retry Requested>> None

The user can edit the KYC details entered in the system

31

Street Number Does Not Match and Located Warm Address

Retry Requested>> None

The user can edit the KYC details entered in the system

32

Street Number Does Not Match and ZIP Code Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

33

Street Name Does Not Match and YOB Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

34

Street Name Does Not Match and YOB Does Not Match, Within 1 Year Tolerance

Retry Requested>> None

The user can edit the KYC details entered in the system

35

Street Name Does Not Match and Located Warm Address

Retry Requested>> None

The user can edit the KYC details entered in the system

36

Street Name Does Not Match and ZIP Code Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

37

ZIP Code Does Not Match and YOB Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

38

ZIP Code Does Not Match and YOB Does Not Match, Within 1 Year Tolerance

Retry Requested>> None

The user can edit the KYC details entered in the system

39

ZIP Code Does Not Match and Located Warm Address

Retry Requested>> None

The user can edit the KYC details entered in the system

40

ZIP Code Does Not Match and Single Address in File

Retry Requested>> None

The user can edit the KYC details entered in the system

41

ZIP Code Does Not Match and State Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

42

ZIP Code Does Not Match and Input Address is a PO Box

Retry Requested>> None

The user can edit the KYC details entered in the system

43

Newer Record Found and YOB Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

44

Newer Record Found and YOB Does Not Match, Within 1 Year Tolerance

Retry Requested>> None

The user can edit the KYC details entered in the system

45

Newer Record Found and ZIP Code Does Not MatchRetry Requested>> None

Retry Requested>> None

The user can edit the KYC details entered in the system

46

Newer Record Found and State Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

47

Newer Record Found and Input Address is a PO Box

Retry Requested>> None

The user can edit the KYC details entered in the system

48

Located Warm Address and YOB Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

49

Located Warm Address and YOB Does Not Match, Within 1 Year Tolerance

Retry Requested>> None

The user can edit the KYC details entered in the system

50

Located Warm Address and State Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

51

Located Warm Address and Input Address is a PO Box

Retry Requested>> None

The user can edit the KYC details entered in the system

52

Single Address in File and YOB Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

53

Single Address in File and YOB Does Not Match, Within 1 Year Tolerance

Retry Requested>> None

The user can edit the KYC details entered in the system

54

Single Address in File and Input Address is a PO Box

Retry Requested>> None

The user can edit the KYC details entered in the system

55

State Does Not Match and YOB Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

56

State Does Not Match and YOB Does Not Match, Within 1 Year Tolerance

Retry Requested>> None

The user can edit the KYC details entered in the system

57

Address Location Alert and YOB Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

58

Address Location Alert and YOB Does Not Match, Within Tolerance

Retry Requested>> None

The user can edit the KYC details entered in the system

59

Address Location Alert and ZIP Code Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

60

Last Name Does Not Match and YOB Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

61

Last Name Does Not Match and YOB Does Not Match, Within Tolerance

Retry Requested>> None

The user can edit the KYC details entered in the system

62

Last Name Does Not Match and Newer Record Found

Retry Requested>> None

The user can edit the KYC details entered in the system

63

Last Name Does Not Match and Located Warm Address

Retry Requested>> None

The user can edit the KYC details entered in the system

64

Last Name Does Not Match and ZIP Code Does Not Match

Retry Requested>> None

The user can edit the KYC details entered in the system

65

Last Name Does Not Match and Input Address is PO Box

Retry Requested>> None

The user can edit the KYC details entered in the system

66

YOB Does Not Match but Within Tolerance and SSN Not Available

Retry Requested>> None

The user can edit the KYC details entered in the system

67

Input Address is a PO Box and DOB/YOB Not Available

Document Requested>> valid ID and Contact Inyo for Enhanced Due Diligence

User will be prompted to upload ID document from the system and Enhanced Due Diligence required

68

DOB/YOB Not Available and SSN Does Not Match

Document Requested>> valid ID and Contact Inyo for Enhanced Due Diligence

User will be prompted to upload ID document from the system and Enhanced Due Diligence required

69

DOB/YOB Not Available and SSN Does Not Match, Within Tolerance

Document Requested>> valid ID and Contact Inyo for Enhanced Due Diligence

User will be prompted to upload ID document from the system and Enhanced Due Diligence required

70

DOB/YOB Not Available and SSN Not Available (Thin File)

Document Requested>> valid ID and Contact Inyo for Enhanced Due Diligence

User will be prompted to upload ID document from the system and Enhanced Due Diligence required

71

DOB/YOB Not Available

Document Requested>> valid ID

The user will be prompted to upload ID document

72

Newer Record Found and DOB/YOB Not Available

Document Requested>> valid ID

The user will be prompted to upload ID document

73

Located Warm Address and DOB/YOB Not Available

Document Requested>> valid ID

The user will be prompted to upload ID document

74

Single Address in File and DOB/YOB Not Available

Document Requested>> valid ID

The user will be prompted to upload ID document

75

Address Location Alert and DOB/YOB Not Available

Document Requested>> valid ID

The user will be prompted to upload ID document

76

High Risk Address

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

77

SSN Does Not Match

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

78

SSN Not Available

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

79

SSN Is Invalid

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

80

SSN Issued Prior to DOB

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

81

Street Name Does Not Match and SSN Does Not Match

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

82

Street Name Does Not Match and SSN Does Not Match, Within Tolerance

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

83

Street Name Does Not Match and SSN Not Available

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

84

ZIP Code Does Not Match and SSN Does Not Match

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

85

ZIP Code Does Not Match and SSN Does Not Match, Within Tolerance

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

86

ZIP Code Does Not Match and SSN Not Available

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

87

Newer Record Found and SSN Does Not Match

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

88

Newer Record Found and SSN Does Not Match, Within Tolerance

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

89

Newer Record Found and SSN Not Available

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

90

Located Warm Address and SSN Does Not Match

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

91

Located Warm Address and SSN Does Not Match, Within Tolerance

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

92

Located Warm Address and SSN Not Available

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

93

Single Address in File and SSN Does Not Match

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

94

Single Address in File and SSN Does Not Match, Within Tolerance

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

95

Single Address in File and SSN Not Available

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

97

State Does Not Match and SSN Does Not Match, Within Tolerance

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

98

State Does Not Match and SSN Not Available

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

99

Address Location Alert and SSN Does Not Match

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

100

Address Location Alert and SSN Does Not Match, Within Tolerance

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

101

Address Location Alert and Input Address is a PO Box

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

102

Input Address is a PO Box and SSN Does Not Match

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

103

Input Address is a PO Box and SSN Does Not Match, Within Tolerance

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

104

Input Address is a PO Box and SSN Not Available

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

105

Last Name Does Not Match and SSN Does Not Match

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

106

Last Name Does Not Match and SSN Does Not Match, Within Tolerance

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

107

Last Name Does Not Match and SSN Not Available

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

108

YOB Does Not Match and SSN Does Not Match

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

109

YOB Does Not Match and SSN Does Not Match, Within Tolerance

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

110

YOB Does Not Match and SSN Not Available

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

111

YOB Does Not Match but Within Tolerance and SSN Does Not Match

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

112

YOB Does Not Match but Within Tolerance and SSN Does Not Match, Within Tolerance

Contact Inyo for Enhanced Due Diligence

Enhanced Due Diligence required

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Last updated 4 months ago